Acano Solution User Manual download pdf (Page 13)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 13

2.6 Client reports Certificate Warning

If when you are trying to sign in, you get this Certificate failure warning:

Please check the XMPP certificate requirement in our Certificate guide, in particular the need to

specify:

 the DNS record for the XMPP server in the CN field of the certificate,

 the XMPP domain name and the DNS record for the XMPP server in the subjectAltName

field.

If you still have this issue, please send Acano support the XMPP certificate and the output from

the MMP command “xmpp”.

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Acano Solution User Manual Page 13