Acano Solution User Manual download pdf (Page 47)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 47

Collecting Diagnostic Information from a client

Obtaining a log file on my PC Client

When in an error state, open the right side panel:

 Using client v1.6.x, click on Settings

and Info button, click Diagnostics, and

enter a description of the problem, click

Save. Select a directory in which to

store the file and click Save

 Using client v1.3.x, if not in a call click

the question mark, if in a call click the i

button.

 click Save diagnostic information,

select a directory in which to store

the file and click Save

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Acano Solution User Manual Page 47